SHIPPING & RETURNS
We understand that sometimes you want to change your mind. Please note that we work hard to get your order out to you as quickly as possible. If you would like to cancel your order, we ask that you do so immediately otherwise it may already be in the mail on its way to you!! Thank you for your understanding!
We hope that you love your new GiG Clothing! However, we understand that sometimes, that's just not how it works!
** IMPORTANT! **
ALL CLEARANCE ITEMS ARE FINAL SALE
ALL ITEMS PRICED UNDER $35 OR
DISCOUNTED 25% OR MORE ARE FINAL SALE
Return for EXCHANGE ONLY.
We accept returns items for exchange within 15 days of you receiving your order.
(Please allow up to 10 business days for your refund to be issued)
Any product received without notice or outside the 15 day allowance will not be honoured.
In the event we choose to honour the return outside the 15 day policy, the store credit amount is subject to a $10 restocking fee.
Merchandise must be in unwashed/unworn condition,
without scent and free of any pet hair.
Return shipping costs are the responsibility of the sender.
Any shipping costs incurred will NOT be reimbursed.
Customer is also responsible for the shipping costs
BOTH ways with your exchange.
Please contact us immediately if your product is defective, and take a picture!
Email: email@example.com to notify us of an exchange.
We will then send you the address for your return.
Order your exchange item first, once we receive your returned item and have ensured it meets all return criteria, we will issue you a refund.
Unfortunately, if the product appears to have been washed, worn or has pet hair, we will not be able to issue you a refund.
Shipping is a flat rate of $5 (From November 19, 2020 - January 01, 2021 returning to $10 after that date) within Ontario, Canada - Free shipping over $100
Shipping is a flat rate of outside of $7 (From November 19, 2020 - January 01, 2021 returning to $15 after that date) Ontario, Canada - Free shipping over $150
US shipping is a flat rate of $15 - Free over $200